Return & Refund Policy

Last Updated: November 2026

Thank you for shopping at our online store! Because all our products are custom print-on-demand items made specifically for you upon order, please read our return and refund policy carefully.

1. All Sales Are Final

Because each framed print, canvas, and fine art poster is custom-printed to order through our fulfillment partner, all sales are final. We do not accept returns, exchanges, or cancellations for:

  • Change of mind or buyer’s remorse.

  • Ordering the wrong size or frame style.

  • Providing an incorrect or incomplete shipping address at checkout.

2. Damaged, Defective, or Incorrect Items

We want you to receive your artwork in perfect condition! If your order arrives damaged during transit, has a manufacturing defect, or contains the wrong print size or design:

  1. Contact Us Within 30 Days: Email us at [Your Store Support Email] within 30 days of receiving your package.

  2. Provide Photo Proof: Include your original order number, a brief description of the issue, and clear photos showing:

    • The defect or damaged area of the print or frame.

    • The shipping package and shipping label.

  3. Free Replacement: Once we verify the damage or defect with our fulfillment partner (Printful), we will process and ship a fresh replacement order to you at no extra cost.

3. Packages Returned to Sender

  • Invalid Address: If a package is returned to our fulfillment facility because an incorrect or incomplete address was provided during checkout, you will be responsible for the cost of re-shipping the package to your corrected address.

  • Unclaimed Packages: Shipments that go unclaimed at local postal facilities and are returned to sender will require re-shipping fees to be sent out again.

4. Do Not Ship Items Back

Please do not attempt to ship packages back to the fulfillment return address listed on your package without reaching out to support first. Unsolicited returns cannot be processed or refunded.

5. Contact Us

If you have any questions or need assistance with a damaged shipment, please reach out to us at bdphotoprints@gmail.com.